GENERAL TOUR INFORMATION

The tours and prices featured on this web site were valid at the time of writing.

• On receipt of an enquiry we will provide you with a quotation that is tailor made to meet with your requirements.
• We will try and keep the tour in line with your and the groups budget.
• We will provide you with information about your chosen destination, the hotel and the places of interest that are within easy reach of your hotel.
• Once the tour has been discussed and agreed, we will provide you with flyers that you can distribute to your group to help promote the tour.
• The flyers will give the group all the necessary information about the proposed tour including what is included, a detailed itinerary that describes all of the places of interest that the group will be visiting as well as the price, deposit, any supplements, and a balance date.
• Booking forms for each person will also be provided so that people can make their reservation, which in turn can either be returned to the group organiser or directly to Simply Groups along with deposits.
• Simply Groups also offer a group presentation to assist with the promotion of the tour prior to any financial commitment.
• We recommend that you keep pick up points to a minimum but we will schedule as many as you and the group requires.
• A comprehensive information pack is provided for each person travelling and these will be sent to the group organiser 1-3 weeks in advance of travel. These information packs provide each member of the group with all the necessary information about every aspect of their tour.

We must stress in the strongest possible terms that you must make contact with us if you have even the slightest concern or question. Dotting the 'i's and crossing the 't's is vital to ensure that every aspect of your tour has been discussed and agreed prior to departure.

COMPLAINTS

We are fortunate that we very rarely receive complaints primarily because of the length of time we are afforded in the planning of the tour and also our 25 years experience in the group travel business. However, in the unlikely event that you or any of the group has a problem whilst away, you must make sure that you follow the procedure laid out below.

1. Speak to your driver. He or she will take the necessary action to try and resolve the problem.
2. If the driver is unable to resolve the situation to your satisfaction he or she will make contact with us so that we can act on behalf of you and the group.
3. If you wish to contact us directly, please do so on the emergency number that is in your information pack.
4. If the problem cannot be resolved whilst you are away and you feel that you have received a less than acceptable service during your tour, please write to Mr Simon Ayers at the company address.

TRANSPORT OPTIONS

In recent years we have seen a gradual increase in demand for alternative modes of transport.

Coach has been the mainstay for group travel and this remains the most popular mode of transport for short UK & continental breaks.

However, more recently there has been a demand for tours to further afield and also by rail including Eurostar to the continent.

Essentially Simply Groups are able to provide travel
options to all destinations along with excellent and
varied itineraries to suit your group.