Financial Security and Payments

To provide protection for all money our customers send us, we operate a 'client trust account' which is overseen by independent trustees. This money is ring-fenced and in the unlikely event of the company failure, the money held in this account would be administered by the trustees and returned to the group organiser to be distributed to their group. Simply Groups do not have access to this money until the return of the tour except in exceptional pre-agreed circumstances, protecting fully your payments and ensuring we operate within the strict EU regulations.

Details of our 'Bonding Arrangements' for bookings made from 1st October 2020,  please click here

Any existing bookings prior to the 1st October 2020 are not subject to Protected Trust Services Ltd arrangements.

 PTSlogo Consumer Protection with PTS

All Long Haul destination tours are operated by The Big Journey Company a member of The Travel Trust Association member number U5675 and ATOL number T7282. Please see The Big Journey Company  booking conditions for further information or go to WWW.ATOL.ORG.UK for more information about financial protection and the ATOL Certificate.

Simply Groups Ltd was registered on April 12th 2001 at Companies House in Cardiff.

Company registration number is 4199233.

The company registered address is
Dalton House,
1 Hawksworth Street,
West Yorkshire,
LS29 9DU.

Simply Groups Ltd are VAT registered in England with VAT registration number GB755 8483 84. The majority of customer invoices are treated for VAT under TOMS Tour Operator Margin Scheme in accordance with latest inland revenue guidelines and hence won’t show any VAT paid by us/recoverable by customers.